FAQ Frequently Asked Questions

Coverage for resident stays will vary by individual insurance policies. Our staff will work with you and your provider in order to verify insurance coverage. Please note that pre-authorizations are not a guarantee of payment and only your insurance carrier is able to make such determinations.
Rehabilitation therapies are provided as prescribed by the patient's physician but a resident can expect several hours of therapy up to six day a week. (Physical Therapy, Occupational Therapy and Speech Therapy).
Based on the daily activities and needs for our residents, recommended visiting hours are 8:00 am until 8:00 pm. Other times may be accommodated and should be arranged in advance. We ask that visitors consider other patients when planning their visits, so to avoid disturbances.
Doctor visits vary according to the individual needs of the resident. If your physician is not credentialed to follow residents at the facility, we have a list of independent providers who are available to serve you. Estrella Oaks partners with physicians who utilize nurse practitioner who visit the facility as well.
Residents can be admitted 24 hours a day 7 days a week.
We encourage our residents and their families to bring items that will make their stay with us comfortable. Along with this, residents should bring any personal care items such as eye glasses, hearing aids, toiletries, enough clothing for 5-7 days of wear and comfortable shoes.
Additionally, we encourage all of our long term residents to personalize their room with pictures and decorations. Some items, such as throw rugs, electrical items and bulky furniture may not be allowed, but we will gladly consult with you regarding items that can be included, as space and safety parameters permits.
We offer private suites for all skilled nursing (rehabilitation) patients. We offer semi-private rooms for our long term residents.
We love pets at Estrella Oaks. Short visits are great for everyone. Pets may be permitted in the building at the discretion of the facility and must have a current vaccination record, remain on a leash or in a proper carrier, and in their owner's control at all times.